7am 25th Jan 2012 - currently we have an issue with our UK Reseller servers - affecting Designer accounts and our
members area (https://www.seiretto.co.uk/clientarea/). All servers are still running but network connectivity has been lost.
We are looking into this and hope to correct it soon.
8.30am - we are still looking into this issue, we are aware it is affecting a large number of clients so are concentrating
all are efforst to find the root cause of the loss of connectivity. 10.25am - corrected.
3rd Jan 2012, 10.10pm - issue with the UK reseller
servers, affecting some websites and email. There is currently an issue
with connectivity from our datacentre. We are working to correct this.
26th Nov 2011, 10 pm to 6am - UK reseller servers
move, to new datacentre. There will be no changes to ip addresses or
any other functionality of the accounts, it is simply a server move
from LHC to Centro a newer facility. During the same period our Secure client area will be unavailable.
25th Nov 2011 after 10pm - UK reseller servers PHP upgrade to 5.3.x - the differences between 5.3.x and the 5.2.x branch can be found here: http://php.net/migration53
It will be possible to continue to use PHP5.2.x on our UK reseller servers. To do so just complete the following:
1. Login to the cPanel of the account.
2. Navigate to the "Apache Handers" page
3. Put the following in each of the two fields:
Handler: application/x-httpd-php52
Extension(s): php
Then any .php files will run using PHP 5.2.x
19th Nov 2011, 10am - Shared Linux server 46 is currently down - we
are working to correct this. We apologise for any inconvenience.
3.30pm 16th Nov 2011 UK reseller servers - email delays in delivery (around 30 minutes).
4pm 21st Oct 2011 EU reseller servers - FTP file permissions
affecting over-writing files/folders. Delete and rename is still
possible - until we are able to correct the issue please delete or
rename any file/folder you wish to update before uploading the new
file/folder.
3.50 pm 26th Aug 2011 - Our EU servers are currently experiencing
connectivity issues. We are looking into this. Corrected 4.12pm.
11.20am 25th Aug 2011 - Network - we currenty have a network issue
affecting several accounts on shared servers, we are working to resolve
the issue.s. Corrected at 12.25pm.
10.30am 24th Aug 2011 - Shared Linux servers 57 and 12 are down - we are working to correct this. Corrected at 11.02am.
3.15pm 10th Aug 2011 - Webmail (only: Starter, Small Business and
Premier accounts) - when attempting to login you may see the error: " Invalid credentials" - we are working to correct this. Corrected at 4pm.
5pm 29th July 2011 - Webmail (only: Starter, Small Business and
Premier accounts) - when attempting to login you may see the error: " Invalid credentials" - we are working to correct this.... Corrected 5.50pm
Friday 22th July 2011 (approx. 7pm to 9pm) - we will be updating and increasing the security of our members area. This update may mean our members area will not be available between these times.
19th July 2011 - We are upgrading our Webmail used on our shared
Linux and Windows servers (Starter, Small Business and Premier
accounts)
NEW features include:
- improved user interface which now feels very familiar with everything exactly where you would expect to find it
- get organised with the new calendars, tasks and contacts built into your webmail
- manage everything together, your email, tasks, contacts and calendars in one simple location, much like Google and Yahoo
- social networking, merge your contacts and personal data into one centralised location
What you need to do? If you have used the calendar
on the old webmail then you will need to manually move your
appointments and schedules over. This can done by exporting the current
calendar entries from your previous webmail and importing them to the
new webmail system.
You will be able to access the previous webmail system for some time please see: www.seiretto.com/webmail/
Postponed - Sunday PM 17th July 2011 (approx. 4pm to 6pm) - we will be updating and increasing the security of our members area. This update may mean our members area will not be available between these times.
UK Reseller/Designer Apache/PHP - upgrade PHP to 5.2.17 work to be carried out:
- from: 2011-06-24 at 10:00 PM (BST)
- to: 2011-06-25 at 5:00 AM (BST)
Downtime expected: 5 to 10 minutes.
11am 22nd June 2011 - EU servers, affecting EU websites and control
panels - running very slow. 11.20am corrected issue -
please wait a few moments for all services to come back online.
8.35am
22nd June 2011 - EU servers, affecting EU websites
and control panels - lost network connectivity. 8.55am We have
corrected the issue - please wait a few moments for all services to come
back online.
11.15am 21st June 2011 - EU servers running slow, affecting EU websites
and control panels. We are looking into this and hope to correct the
issue soon.
7am 14th June 2011 - webmail: some clients will be unable to login (may
show: "Error connecting to mail server"), we are working to correct the
issue.... (this is only affecting access to some webmail accounts). 8am
the issue was corrected.
12.30pm 5th April 2011 - Shared Unix and Windows
servers to improve security (affects: Starter, Small Business, Premier
and Ecommerce accounts) this will change the FTP password on those
accounts. The FTP password must now be updated. You must now login to
your control panel: http://cp.s-webhosting.co.uk/passwd.cp
and set your FTP password to something NEW, which must now be different from your control panel password.
ENSURE YOU ONLY change the FTP password - using only the lower entry boxes on that page.
Until you change the FTP password you will not be able to connect via FTP.
2.30pm 16th Mar 2011, Windows shared servers - ASP error, "Access is denied" when submitting contact forms.
7am 9th Mar 2011 - FTP issue (error: connection refused) - affecting
shared hosting accounts accounts. We are working to correct this
and hope to have it working again soon.
Update: We hope to resolve the issue tomorrow morning (10th Mar
2011). FTP should now be coming available on all accounts.
5pm 26th Jan 2011 - Unix Server 58 is currently experiencing intermittent connectivity
1pm 11th Jan 2011
There has been an issue with part of
our network. This affected some Unix and Windows servers: web
access, FTP and email. All servers should begin to come back
online soon.
8am 17th Nov 2010 - webmail issue, affecting Unix and Windows
shared server accounts (Starter, Small Business and Premier accounts)
Error message: Error connecting to mail server - Does the domain exist
and accept incoming connections? We are working to correct this issue.
Now corrected.
8.50am 15th Aug 2010 - member area (seiretto.co.uk/clientarea/) login issue. We are working to correct this.
4pm 14th Aug 2010
Reseller server - MySQL i/o issue. This is an intermittent issue with
MySQL on our reseller server - we hope to trace the fault soon.
7am 15th June 2010
Reseller
accounts - cpanel access fails using the provided sub-domains (webmail access also fails).
Until we are able to correct this please use:
Control Panel: swebhosting.co.uk/cpanel/
Webmail: swebhosting.co.uk:2095/
Corrected 9am 15th June 2010. Please ensure you clear your
browser cache (close all browser and restart) to connect to
sub-domains.
28th April 2010. Reseller servers (Linux) only. Due to a recent
introduction and modification of suphp, which has been added to make
our reseller servers more secure, permissions on some addon accounts
have been set too high and the website may display a 403 forbidden
error.�If this happening to any of your addon domains please submit a
support request ASAP and we will correct this for you.
19th April 2010.
cpanel - AJAX error when viewing mail accounts, we are working to correct this.
2pm 17th Nov 2009. Shared server55 running slow. We are looking into the issue.
2.20pm. Services restarted, now all appears to be running again.
8am 2nd Oct 2009. A small number of accounts are continuing to
experience issues with email authentication since the scheduled
maintenance. We are working to correct this issue and hope to have all
accounts working soon.
7am 30th Sept 2009.
EMAIL LOGIN ERROR
Since the scheduled maintenance there is now a known issue with email on some accounts where you will not be able to login.
We are working to correct this issue and hope to correct it soon.
Please do not submit email related support requests during this time.
1.15pm. Monday 17th Aug 2009. PHP issue on our Designer/reseller
servers (Linux shared servers). Parsing of PHP scripts has stopped. We
are working to correct this.
1.30pm. Monday 17th Aug 2009. Apache is being recompiled. We hope to have it up and running again soon.
2.00pm. Monday 17th Aug 2009. Apache recompiled but PHP is
still not running. We will continue to look into this issue to resolve
it as soon as possible.
2.30pm. Monday 17th Aug 2009. Most are back online again,
but some issues are still evident with some PHP scirpts. We will
continue to look into this issue to resolve it as soon as possible.
2.40pm. Monday 17th Aug 2009. Resolved.
5pm. 25th July 2009. Control panel on our Designer/reseller servers
(Linux shared servers) hanging. We currently looking into the issue.
10pm. 25th July 2009. A hung backup process appears to be the cause. A
reboot is now scheduled for the early hours of tomorrow to clear the
error.
Resolved 1am 26th July 2009.
5pm. Friday 29th May 2009. DNS change on our Designer/reseller servers (Linux shared servers).
On our Desginer accounts there maybe some interruption (from a few
minutes upto 1 hour for some users dependant upon your network
provider).
4pm. 20th March 2009. Currently there is an issues with our
mailserver as used by our Shared Unix/Windows accounts: sending emails
to Hotmail accounts. We are discussing the issue with Hotmail to get
the related IP addresses unblocked.
Resolved 25th March 2009.
1am. 3nd March 2009. All should be back online - we are currently
checking through accounts to check for errors. If you have any issues
please contact support.
7.40pm. 2nd March 2009. IPs will be swapped and data synced - websites should come back online soon.
6.30pm. 2nd March 2009. Account migration will start soon (please note
if you upload new files during this process they may require uploading
again).
5.15pm. 2nd March 2009. Problems persist - all accounts will be migrated to a new top performance server, details to follow.
5pm. 2nd March 2009. We are working through accounts -
PLEASE be patient while this is completed (some accounts are being
TEMPORARILY suspended to eliminate possible rogue software).
4pm. 2nd March 2009. We thought we had corrected the issue, but
unfortunately problems are still continuing. We now have multiple staff
working to correct this problem.
1.30pm. 2nd March 2009.
The issues with our reseller/ecommerce Linux server unfortunately are
continuing. We are doing very best to get this server running again. As
the issue appears to be with hardware we plan to move the discs to a
new server ASAP.
This is also affecting our client area:
https://www.seiretto.co.uk/clientarea/
1pm. 2nd March 2009.
Some issues are continuing with our reseller/ecommerce Linux server. We have changed the RAM and are still looking into this.
Resolved 1am. 3nd March 2009.
6am. 2nd March 2009. We are looking into an issue with
access to control panel and webmail on our shared Linux servers. We hope to correct this issue soon.
Resolved 11.40am. 2nd March 2009.
8.30am. 2nd March 2009. Our client area is slow to respond:
https://www.seiretto.co.uk/clientarea/
We are looking into this issue.
Resolved 9.30am. 2nd March 2009.
2pm. 21st Jan 2009. We are updating
our SSL certificate on our seiretto.co.uk website and changing the IP address at the same
time; this will affect clients attempting to login at: https://www.seiretto.co.uk/clientarea/
Estimated downtime approx. 1 hour (this may be longer dependant upon your ISP).
Resolved 2.30pm 21th Jan 2009.
7am. 19th Jan 2009. Currently there is an issue with
accessing the control panel and webmail on our shared Linux servers. We are working
to correct this now.
Resolved 9.10am 19th Jan 2009.
7am. 27th Nov 2008 Currently there is an escalating issue
with Windows server20. An intermittent problem has increased and is now causing
issues, so we are moving accounts off to a new server. Downtime will be minimal -
just a few minutes per account while they are moved - as we are moving accounts
individually the work will take a few days.
Resolved 30th Nov 2008.
7am. 17th Sept 2008. Control panel and Webmail is currently
unreachable on Linux shared accounts using this control panel. We are working to resolve
the issue.
Resolved 8.20am. 17th Sept 2008.
9am. 6th Aug 2008
Some problems are still occurring with our mail server (mailbox login failures) this is
related to similar issues yesterday, we are looking further into the issue.
11.30am. 6th Aug 2008
The shared mail server cluster is still under heavy load and we are currently working on
adding new servers into the cluster to help cope with the demand.
Resolved - 9am 7th Aug 2008
4pm. 5th Aug 2008
Our shared mail service is currently experiencing some issues. This will affect only
shared server: Windows accounts and Unix accounts.
Resolved - 7.50pm 5th Aug 2008
(however, there maybe some delays as the server now has a backlog).
11.50am. 4th Aug 2008
Our engineers have reported that the operating system on server30 has crashed. Currently
the operating system is performing a disk/filesystem integrity check as part of the reboot
process, unfortunately in order to ensure a thorough and accurate disk check process we
must keep services offline until such time as it completes. Further updates to follow.
9.30am. 4th Aug 2008
Windows web hosting on server 30 - currently undergoing unscheduled maintenance. We hope
to have the server back up and running as soon as possible.
Resolved - 2.30pm 4th Aug 2008.
7am. 1st June 2008
There is a known issue with our Unix and Windows shared servers, some
accounts are not able to login to their control panel or FTP, and are unable to retrieve
their email.
We are working to correct the issue.
Update: 7.50am 2nd June 2008, database replication is causing the issue, we are continuing
to look into this issue.
Resolved - 2pm. 2nd June 2008.
7pm. 28th May 2008
There is a known issue with our Windows server48.
We are working to correct the issue.
Resolved - 8.50am 29th May 2008.
11.30am 5th March 2008
Currently there is a known issue with some FTP clients unable to list files and folders on
UNIX shared servers (returns error "Could not retrieve directory listing").
We are looking into this and hope to correct the issue soon.
Resolved - 3.50pm 5th March 2008.
UK VPS
