Support - STATUS - Seiretto Ltd.
This page () was last updated: 10:35AM, Saturday 25th of May 2013.
Server and Network Status (page refreshes every 60 seconds) We may also report the status on: Follow seiretto on Twitter

Dedicated and VPS servers, Premier, Small business and Starter accounts:

Current System Status

All systems are operating normally.

Planned System Maintenance

There is currently no planned maintenance.

 

Designer/reseller accounts:

Current System Status

All systems are operating normally.

Planned System Maintenance


Sept 2013 - EU platform to be phased out

over the last year or so we have improved and increased the resources available (allocated space and bandwidth) on all our UK hosting accounts, and this has removed much of the benefits of our EU hosting platform and lead to a decline in demand. Due to this, and some reliability issues, we will be removing this service and moving all accounts to our UK Designer servers. These are far more reliable and robust, both for email and websites.

Clients currently on the EU servers (EU Designer accounts) will be notified within the next few months of the change.

The change-over will be gradual as the EU servers will continue until the end of September 2013.

 

Recent resolved issues

12th April 2013 - Access to WordPress Admin

We are seeing increased traffic to a large number of WordPress sites on our shared hosting platform. The attack is not unique to ourselves and is affecting many hosting providers worldwide. Many providers have blocked access to the Admin area of WordPress altogether, however we do not want to take this approach as it will also prevent you from administering your own website. Instead, when accessing your WordPress Admin Area you may find that you are prompted for a username and password not previously required. The credentials for this login are:

Username: protected
Password: wordpress

As soon as normal service is resumed, this prompt will be removed and the above credentials will no longer be required. We appreciate your patience during this time, and we will update this page once this has been resolved.


10th April 2013 (after 6pm) Upgrade MySQL on UK reseller severs. Downtime should be minimal.

1pm 18th Feb 2013 - web78 reboot - We are currently rebooting this server after a system crash. We expect to have it working again soon, and apologise for any inconvenience caused. 13:08 - This has now been resolved.

 

12pm 7th Jan 2013 - Affecting some Premier and Small business accounts on web14, abnormal server performance. This should now be corrected.

 

6pm 15th Nov 2012 - affects Designer UK accounts - some urgent security maintenance, installed software will be upgraded to combat some recently exploited vulnerabilities. No downtime is expected, other than a brief restart of the web server, which should be complete in just a few seconds. The work is likely to take several hours, so the restart could happen any time between 6pm and 11pm.

7am, 7th Nov 2012 - upgrade to web servers to MySQL 5.5 for Small Business and Premier accounts.
Only affecting websites for around 10 minutes - apologies for any inconvenience caused.

3.30pm, 15th Oct 2012 - some servers are currently returning: Forbidden errors, we are working to correct this. Only affecting HTTP access for Premier, Small business and Starter accounts. Corrected at 4.45pm.

15th Oct 2012 - due to work completed during last weekend to improve the security of the EU servers email/ftp must now be reconfigured as below:

EU ONLY - EMAIL config:

Ensure the connection to SSL/TLS for incoming and outgoing mailservers.

Incoming Mail Server: (SSL) mail.seiretto.eu
Outgoing Mail Server: (SSL) mail.seiretto.eu (server requires authentication) port 465

If prompted when checking the new secure connection you may need to confirm and: "Add security exception" when the setup is complete.

If the above fails then we suggest you setup a new account within Outlook and ensure you select SSL. There are details on how to do this here:
http://help.outlook.com/en-us/140/cc188651.aspx

Email can be accessed via webmail anytime at: http://seiretto.eu:2096

EU servers ONLY - FTP config:

Ensure SFTP is now selected as the protocol (other details remain unchanged).

Mon, 15 Oct 2012 23:00:00 +0100 - we plan to make upgrades to the connectivity of kvmhost39, kvmhost42, kvmhost40, kvmhost41, kvmhost35, kvmhost36, kvmhost37, kvmhost38, kvmhost27 and kvmhost28. This will increase the bandwidth capabilities for the server and each host using them.

18th Sept 2012, 6.30am - Planned System Maintenance - MySQL Upgrade

Affects Small Business, and Premier hosting accounts only.
At the above time and date, we plan to upgrade several web servers to MySQL 5.5. This should only affect websites for around 10 minutes - apologies for any inconvenience caused.

1am 21st  Aug 2012

At the above time and date, kvmhost27 will be rebooted for important updates.

All VPSes on this host will be properly shutdown and rebooted following the updates.

We apologise for the downtime these necessary updates will incur.

*Update* 01:35
The work and reboot has now completed, each VPS will now be booting up as normal.

 

20th July 2012, from 9pm - UK Designer/reseller accounts - PHP update on all servers, from 5.3.13 to 5.3.14.

There should be no interruption to service, however as the work is being done on components critical to PHP based sites this period should be considered at risk. The work will cause slightly higher than normal load on the servers and may involve a restart of the web server.

In the worst cast scenario (such as a failed compile) the installer will restore a backup of the current working configuration.

No module or configuration changes will be made to the PHP stack and scripts should not notice any difference. You can view the PHP change log on the php.net site (http://php.net/ChangeLog-5.php).

 

2nd April 2012 - UK Reseller/Designer accounts - activation of FTP Enforcer within cpanel will be activated on 16th April 2012 (around midnight). Affected clients have been contacted.

*Now re-scheduled for 30th April 2012 (around midnight).

1pm 27th April 2012

Email issue on UK Designer accounts - not sending emails? We have recently changed the outgoing mailserver to make it more secure. You must now enter a password to send emails (as well as receive them).  If it has worked in the past then it could have been setup without authentication on the outgoing mailserver.

Please follow the details below to correctly setup your email:
http://www.seiretto.com/web_hosting/faq.php#Email

 

 

 

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