- Hotmail/Outlook and other Microsoft addresses sending issues
- affecting some Premier, Small business and Starter accounts - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Investigating - We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with outlook services.
This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our sytem admin team are currently investigating and attempting to contact them for further details, or a possible work around.
On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.
Our apologies for any inconvenience caused here in the meantime.
We are currently seeing abnormal behaviour on VPS machines.
We expect to have it back to normal operation soon, and
apologise for any inconvenience caused. Update -> We have identified
that two disks have failed on KVMhost 69, we are currently look at
restoring the data however due to the size of the data we have a
rough estimate of 24 hours for this to be completed. Update 10:07 ->
We are currently still restoring the data, we will provide you
further updates shortly, we apologise for any inconvenience caused
regarding this. Recovery is ongoing but the success rate is currently around 20% and some VPSs are being restored from backups.
1pm 17/18th Jan 2017 - Connectivity Issues
- affecting Premier/small business/starter accounts, rebuilt being
Some NAS Drive synchronisation is still taking place, this will cause high load on some servers which may cause intermittent problems accessing some sites. Any access issues should only be momentary
Update to client area and renewals
7pm 6th Jan 2017
Update to our client area:
https://seiretto.co.uk/clients/login/ and renewals:
It is expected to take 1 hour.
We apologise for any inconvenience caused during this
9.38am 12th Dec 2016 - Domain Renewals, Registrations and Updates
1:00 GMT, Thursday, 8th December, 2016 - Migration.
We will be migrating all Designer accounts to new
faster servers. As the migration will start at 1am we expect the whole
process to complete by normal business hours (8-9am).
You should ensure you backup now, or the day before the migration, so you have
a recent copy of your data, please see:
No other action is required by you. However, during the migration there will be a period where the DNS is switching across to the new servers the requests can go from visitors to either server, so updates to sites, etc. should not be made during this time and if you have an ecommerce store orders may come through to either one (if this could be an issue for your website then it may be best to treat it as a maintenance window and not take orders during this time).
7am 8th Dec - all accounts now copied to new
servers, other than minor issues all systems are working as expected.
Any domains not using our nameservers
(ns1.swebhosting.co.uk - ns2.swebhosting.co.uk) must update the DNS A
records to point to 22.214.171.124 (replacing 126.96.36.199 or 188.8.131.52).
8pm Wedneday 7th December to 8am Thursday 8th December 2016
We will be updating our members area and renewals backend systems.
During this period you will be unable to login or complete renewals,
please return when updates are complete. Apologies for any
inconvenience this causes.
22nd Aug 2016 - scheduled upgrades
starting at 8pm we will be performing
scheduled upgrades to our shared Linux hosting environment, server
hardware will be upgraded so websites may experience slowness/brief
periods of downtime. We apologies for any inconvenience caused.
3pm, 10th Feb 2016 - Power outage
11th Jan 2016 - Traffic from AWS Network
9pm 28th Oct 2015 -
Planned System Maintenance
We will be rebooting these mail servers at the above time to perform routine maintenance. Mail services will be unavailable during this time. We expect the work to take no longer than an hour.
14th Oct 2015, 10pm - Shared Windows servers
At the the above time and date the Windows Shared Web servers will be rebooted in order to apply critical updates.
This should take around 30 minutes.
We apologise for any inconvenience.
3rd Aug 2015 -Windows "web211" - Abnormal Server Behaviour
10pm 13th July 2015 - Planned System Maintenance MSSQL2
Reboot - will affect some Small business and Premier accounts.
At the above time and date this server will be rebooted in
order to apply important updates. We expect this to take around 30
25th June 2015 - abnormal servers performance - some Starter,
Small business and Premier accounts affected (web150, web151, web152)
We are investigating the causes, normal operation expected
soon. We apologise for any inconvenience caused.
25/06/2015 (16:25) - We have suffered a critical failure for this
cluster which has resulted in a corrupt file system. During this time
access to websites will be intermittent. We're working to fix this and
restore access as quickly as possible. Please accept our apologies for
any inconvenience caused, and please be assured this incident is being
treated with our highest priority.
Update: 25/06/2015 (22:43) -
Our system administrators are still working on this with the highest
priority and we endeavour to try and resolve this as quickly as
possible. Once again, apologies for any inconvenience this has
Update: 26/06/2015 (08:00) - The work is
still ongoing and at present a large number of customer sites are back
Update: 26/06/2015 (9:50) - Websites are currently being
restored on an alphabetic basis. We expect this to complete no later
than the 27th June, our estimated time of completion being 16:00-18:00.
10th June 2015 - Windows Shared Hosting updates
10pm the shared windows servers will be rebooted to apply critical updates,
this will take around 1 hour.
10th April 2015 - affecting some Starter, Small Business and
web175, web176, web177, web178 abnormal servers behaviour, currently seeing abnormal behaviour
on these servers. Websites that do not require making updates to
files in the hosting space to load will be online however customers
will be unable to make changes in their hosting space via FTP or
28th March 2015 - update to our client area:
Work will start sometime
after 3pm and is expected to take 2 hours.