17th Aug 2010
Reseller server - MySQL i/o issue. This intermittent issue with MySQL
on our reseller server still persists, we are monitoring it closely.
8.50am 15th Aug 2010 - member area (seiretto.co.uk/clientarea/) login issue. We are working to correct this.
4pm 14th Aug 2010
Reseller server - MySQL i/o issue. This is an intermittent issue with MySQL on our reseller server - we hope to trace the fault soon.
7am 15th June 2010
Reseller
accounts - cpanel access fails using the provided sub-domains (webmail access also fails).
Until we are able to correct this please use:
Control Panel: swebhosting.co.uk/cpanel/
Webmail: swebhosting.co.uk:2095/
Corrected 9am 15th June 2010. Please ensure you clear your browser cache (close all browser and restart) to connect to sub-domains.
28th April 2010.
Reseller servers (Linux) only.
Due to a recent introduction and modification of suphp, which has been added to make our reseller servers more secure, permissions on some addon accounts have been set too high and the website may display a 403 forbidden error. If this happening to any of your addon domains please submit a support request ASAP and we will correct this for you.
19th April 2010.
cpanel - AJAX error when viewing mail accounts, we are working to correct this.
2pm 17th Nov 2009. Shared server55 running slow. We are looking into the issue.
2.20pm. Services restarted, now all appears to be running again.
8am 2nd Oct 2009. A small number of accounts are continuing to experience issues with email authentication since the scheduled maintenance. We are working to correct this issue and hope to have all accounts working soon.
7am 30th Sept 2009.
EMAIL LOGIN ERROR
Since the scheduled maintenance there is now a known issue with email on some accounts where you will not be able to login.
We are working to correct this issue and hope to correct it soon.
Please do not submit email related support requests during this time.
1.15pm. Monday 17th Aug 2009. PHP issue on our Designer/reseller servers (Linux shared servers). Parsing of PHP scripts has stopped. We are working to correct this.
1.30pm. Monday 17th Aug 2009. Apache is being recompiled. We hope to have it up and running again soon.
2.00pm. Monday 17th Aug 2009. Apache recompiled but PHP is still not running. We will continue to look into this issue to resolve it as soon as possible.
2.30pm. Monday 17th Aug 2009. Most are back online again, but some issues are still evident with some PHP scirpts. We will continue to look into this issue to resolve it as soon as possible.
2.40pm. Monday 17th Aug 2009. Resolved.
5pm. 25th July 2009. Control panel on our Designer/reseller servers (Linux shared servers) hanging. We currently looking into the issue.
10pm. 25th July 2009. A hung backup process appears to be the cause. A reboot is now scheduled for the early hours of tomorrow to clear the error.
Resolved 1am 26th July 2009.
5pm. Friday 29th May 2009. DNS change on our Designer/reseller servers (Linux shared servers).
On our Desginer accounts there maybe some interruption (from a few minutes upto 1 hour for some users dependant upon your network provider).
4pm. 20th March 2009. Currently there is an issues with our mailserver as used by our Shared Unix/Windows accounts: sending emails to Hotmail accounts.
We are discussing the issue with Hotmail to get the related IP addresses unblocked.
Resolved 25th March 2009.
1am. 3nd March 2009. All should be back online - we are currently checking through accounts to check for errors. If you have any issues please contact support.
7.40pm. 2nd March 2009. IPs will be swapped and data synced - websites should come back online soon.
6.30pm. 2nd March 2009. Account migration will start soon (please note if you upload new files during this process they may require uploading again).
5.15pm. 2nd March 2009. Problems persist - all accounts will be migrated to a new top performance server, details to follow.
5pm. 2nd March 2009. We are working through accounts - PLEASE be patient while this is completed (some accounts are being TEMPORARILY suspended to eliminate possible rogue software).
4pm. 2nd March 2009. We thought we had corrected the issue, but unfortunately problems are still continuing. We now have multiple staff working to correct this problem.
1.30pm. 2nd March 2009.
The issues with our reseller/ecommerce Linux server unfortunately are continuing. We are doing very best to get this server running again. As the issue appears to be with hardware we plan to move the discs to a new server ASAP.
This is also affecting our client area:
https://www.seiretto.co.uk/clientarea/
1pm. 2nd March 2009.
Some issues are continuing with our reseller/ecommerce Linux server. We have changed the RAM and are still looking into this.
Resolved 1am. 3nd March 2009.
6am. 2nd March 2009. We are looking into an issue with
access to control panel and webmail on our shared Linux servers. We hope to correct this issue soon.
Resolved 11.40am. 2nd March 2009.
8.30am. 2nd March 2009. Our client area is slow to respond:
https://www.seiretto.co.uk/clientarea/
We are looking into this issue.
Resolved 9.30am. 2nd March 2009.
2pm. 21st Jan 2009. We are updating
our SSL certificate on our seiretto.co.uk website and changing the IP address at the same
time; this will affect clients attempting to login at: https://www.seiretto.co.uk/clientarea/
Estimated downtime approx. 1 hour (this may be longer dependant upon your ISP).
Resolved 2.30pm 21th Jan 2009.
7am. 19th Jan 2009. Currently there is an issue with
accessing the control panel and webmail on our shared Linux servers. We are working
to correct this now.
Resolved 9.10am 19th Jan 2009.
7am. 27th Nov 2008 Currently there is an escalating issue
with Windows server20. An intermittent problem has increased and is now causing
issues, so we are moving accounts off to a new server. Downtime will be minimal -
just a few minutes per account while they are moved - as we are moving accounts
individually the work will take a few days.
Resolved 30th Nov 2008.
7am. 17th Sept 2008. Control panel and Webmail is currently
unreachable on Linux shared accounts using this control panel. We are working to resolve
the issue.
Resolved 8.20am. 17th Sept 2008.
9am. 6th Aug 2008
Some problems are still occurring with our mail server (mailbox login failures) this is
related to similar issues yesterday, we are looking further into the issue.
11.30am. 6th Aug 2008
The shared mail server cluster is still under heavy load and we are currently working on
adding new servers into the cluster to help cope with the demand.
Resolved - 9am 7th Aug 2008
4pm. 5th Aug 2008
Our shared mail service is currently experiencing some issues. This will affect only
shared server: Windows accounts and Unix accounts.
Resolved - 7.50pm 5th Aug 2008
(however, there maybe some delays as the server now has a backlog).
11.50am. 4th Aug 2008
Our engineers have reported that the operating system on server30 has crashed. Currently
the operating system is performing a disk/filesystem integrity check as part of the reboot
process, unfortunately in order to ensure a thorough and accurate disk check process we
must keep services offline until such time as it completes. Further updates to follow.
9.30am. 4th Aug 2008
Windows web hosting on server 30 - currently undergoing unscheduled maintenance. We hope
to have the server back up and running as soon as possible.
Resolved - 2.30pm 4th Aug 2008.
7am. 1st June 2008
There is a known issue with our Unix and Windows shared servers, some
accounts are not able to login to their control panel or FTP, and are unable to retrieve
their email.
We are working to correct the issue.
Update: 7.50am 2nd June 2008, database replication is causing the issue, we are continuing
to look into this issue.
Resolved - 2pm. 2nd June 2008.
7pm. 28th May 2008
There is a known issue with our Windows server48.
We are working to correct the issue.
Resolved - 8.50am 29th May 2008.
11.30am 5th March 2008
Currently there is a known issue with some FTP clients unable to list files and folders on
UNIX shared servers (returns error "Could not retrieve directory listing").
We are looking into this and hope to correct the issue soon.
Resolved - 3.50pm 5th March 2008.
ECOMMERCE
