Server and Network Status (page refreshes every 60 seconds) We may also report the status on: Follow seirettostatus on Twitter

Seiretto client area and renewals - planned maintenance:

       There is currently no planned maintenance.


Designer/reseller/DNS hosting accounts:

Current System Status

       All systems are operating normally.

Planned System Maintenance

       There is currently no planned maintenance.


 Hybrid & VPS servers, Premier, Small business and Starter accounts:

Current System Status

Mail Delivery Problems

16:06 09/06/2018

We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

kvmhost176 Connectivity Problems

17:46 20/07/2018

-- UPDATE 19:50 --

We are continuing to work on restoring access to this host.

Further updates will be provided shortly.

-- INITIAL UPDATE --

We are aware that users of kvmhost176 may currently be experiencing problems with their Virtual Servers.

Our teams are looking into this and we will provide further updates shortly.

Planned System Maintenance

Windows Shared Hosting Maintenance

22:00 18/07/2018

At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.

VPS and Hybrid KVM host Maintenance.

23:00 07/08/2018

We will be performing critical updates to our VPS & Hybrid environment, specifically kernal updates to the KVM hosts. During this maintenance, hosts will need to be rebooted.

To help us, please shut down your server safely before 23:00 on Tuesday, 7 August 2018. We will attempt a safe power down of your server before we reboot the host machine, but if this fails for any reason, you may have problems with your server upon reboot.


 

Recent resolved issues/maintenance

11th July 2018 - Planned System Maintenance Windows Shared Hosting Maintenance 22:00 11/07/2018 At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.

10th May 2018 - Following an incident on Web75
, we have had to take steps to reroute traffic to alternate web servers whilst work is carried out. During this time, users who are normally on web75 may notice some occasional increases in load times. We aim to have things back to normal as soon as possible, and we apologise for any inconvenience caused in the mean time.

27th Jan 2018 - Update to client area and renewals
Update to our client area: https://seiretto.co.uk/clients/login/  and renewals: https://seiretto.co.uk/renewals/ 
It is expected to take 30 minutes. We apologise for any inconvenience caused during this time.

18/01/2018 - Planned System Maintenance
kvmhost0 kvmhost1 kvmhost2 kvmhost3 kvmhost4 kvmhost5 kvmhost6 kvmhost7 maintenance 21:00 18/01/2018 Starting at 21:00pm (UK time) we will be rebooting the above kvmhosts to apply essential updates. Guests will be shut down gracefully beforehand. We expect the work to take no longer than an hour.

15/01/2018 - Planned System Maintenance - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment.
During this maintenance servers will be rebooted

8am, 6th Oct 2017 - Planned System Maintenance Designer/reseller/DNS hosting servers:

This is a notice of a risk period of maintenance.
We do anticipate there will be service-affecting disruption of around 5 minutes while this work is being performed, we will try to keep this to a minimum.

Task: apply important software updates and maintenance to ensure the continued service and security of this servers. 
Possible disruption: Cpanel will be updated which will cause brief mail unavailability and database restarts during updates.

Once the maintenance is complete, please check through your sites and make sure they are working and if you have any issues please contact Support.   

22nd June 2017 - Planned System Maintenance Designer/reseller/DNS hosting servers:
Maintenance window : 22-06-2017 07:30 to 22-06-2017 09:30 BST.

This is a notice of a risk period of maintenance.
We do anticipate there will be service-affecting disruption of around 5 minutes while this work is being performed, we will try to keep this to a minimum.

We need to perform important software updates and maintenance on this server to ensure the continued service and security of this server.
Basic summary of the work and expected disruption:
Cpanel will be updated which will cause brief POP3/IMAP unavailability and MySQL restarts during updates.
Apache/PHP will be updated, this will cause around 2 minutes of HTTP unavailability. We will be changing the secondary PHP stacks on this server to allow for future PHP changes.
Mod Security will be updated, this should not cause any unavailability.

Once the maintenance is complete, please check through your sites and make sure they are working and if you have any issues please contact Support.   

14:46 24/02/2017 - E-Mail Delivery to BT and Yahoo Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.  

22:20 09/02/2017 - Hotmail/Outlook and other Microsoft addresses sending issues - affecting some Premier, Small business and Starter accounts - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information. Investigating - We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with outlook services. This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our sytem admin team are currently investigating and attempting to contact them for further details, or a possible work around. On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked. Our apologies for any inconvenience caused here in the meantime.

5.24pm, 27/01/2017 We are currently seeing abnormal behaviour on VPS machines. We expect to have it back to normal operation soon, and apologise for any inconvenience caused. Update -> We have identified that two disks have failed on KVMhost 69, we are currently look at restoring the data however due to the size of the data we have a rough estimate of 24 hours for this to be completed. Update 10:07 -> We are currently still restoring the data, we will provide you further updates shortly, we apologise for any inconvenience caused regarding this.  Recovery is ongoing but the success rate is currently around 20% and some VPSs are being restored from backups.

1pm 17/18th Jan 2017
- Connectivity Issues - affecting Premier/small business/starter accounts, rebuilt being applied.  Some NAS Drive synchronisation is still taking place, this will cause high load on some servers which may cause intermittent problems accessing some sites. Any access issues should only be momentary

Update to client area and renewals
7pm  6th Jan 2017
- Update to our client area: https://seiretto.co.uk/clients/login/ and renewals: https://seiretto.co.uk/renewals/
It is expected to take 1 hour.  We apologise for any inconvenience caused during this time.

9.38am 12th Dec 2016 - Domain Renewals, Registrations and Updates

We are currently seeing delays with some domain registrations, renewals and contact changes. Our Systems Administration Team are working on this issue and we expect to have this fully corrected shortly.
Your patience is appreciated and we apologise for the inconvenience caused.

1:00 GMT, Thursday, 8th December, 2016 - Migration.
We will be migrating all Designer accounts to new faster servers. As the migration will start at 1am we expect the whole process to complete by normal business hours (8-9am).
You should ensure you backup now, or the day before the migration, so you have a recent copy of your data, please see:
   http://www.seiretto.com/newsletters/backups.php 
No other action is required by you. However, during the migration there will be a period where the DNS is switching across to the new servers the requests can go from visitors to either server, so updates to sites, etc. should not be made during this time and if you have an ecommerce store orders may come through to either one (if this could be an issue for your website then it may be best to treat it as a maintenance window and not take orders during this time).

7am 8th Dec -  all accounts now copied to new servers, other than minor issues all systems are working as expected. 
Any domains not using our nameservers (ns1.swebhosting.co.uk - ns2.swebhosting.co.uk) must update the DNS A records to point to 46.29.89.246 (replacing 83.223.99.200 or 83.223.99.201).


8pm Wedneday 7th December to 8am Thursday 8th December 2016
We will be updating our members area and renewals backend systems.   During this period you will be unable to login or complete renewals, please return when updates are complete.  Apologies for any inconvenience this causes.


22nd Aug 2016 - scheduled upgrades

starting at 8pm we will be performing scheduled upgrades to our shared Linux hosting environment, server hardware will be upgraded so websites may experience slowness/brief periods of downtime. We apologies for any inconvenience caused.

3pm, 10th Feb 2016 - Power outage

There was a brief interruption in power during works in one of our data centre halls. Which is affecting VPS servers, Premier, Small Business and Starter accounts. 
This has now been restored and all servers are coming back online.  However, ramifications continued for several hours as servers rebooted and multiple errors occured.   11.50am 11th Feb: Service is returning to normal slowly.

11th Jan 2016 - Traffic from AWS Network

Over the Christmas period we experienced an extremely large amount of traffic in the form of a DOS attack which has originated from AWS's network. As such, to protect our services, we have had to block all traffic from that network.  Our systems admin team have contacted the AWS abuse team to try and resolve this issue. Once the AWS abuse team have been able to identify the origin within their network for the attack, and resolve the issue, we can then safely enable traffic from their network again.   Apologies for any inconvenience this causes.

 



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