22nd June 2017 - Planned System Maintenance Designer/reseller/DNS hosting servers:
Maintenance window : 22-06-2017 07:30 to 22-06-2017 09:30 BST.
is a notice of a risk period of maintenance.
We do anticipate there will
be service-affecting disruption of around 5 minutes while this work is being
performed, we will try to keep this to a minimum.
We need to perform
important software updates and maintenance on this server to ensure the
continued service and security of this server.
Basic summary of the work
and expected disruption:
Cpanel will be updated which will cause brief
POP3/IMAP unavailability and MySQL restarts during updates.
will be updated, this will cause around 2 minutes of HTTP unavailability. We
will be changing the secondary PHP stacks on this server to allow for future
Mod Security will be updated, this should not cause any
Once the maintenance is complete, please check
through your sites and make sure they are working and if you have any issues
please contact Support.
14:46 24/02/2017 - E-Mail Delivery to BT and Yahoo
Identified - We are seeing that a number
of rejections to BT and Yahoo are being caused by badly formed SPF
records. If you are having issues sending to addresses with BT and
Yahoo from our systems we recommend using the following SPF:-
If you need any
assistance in updating this our support team will be happy to help.
- Hotmail/Outlook and other Microsoft addresses sending issues
- affecting some Premier, Small business and Starter accounts - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Investigating - We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with outlook services.
This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our sytem admin team are currently investigating and attempting to contact them for further details, or a possible work around.
On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.
Our apologies for any inconvenience caused here in the meantime.
We are currently seeing abnormal behaviour on VPS machines.
We expect to have it back to normal operation soon, and
apologise for any inconvenience caused. Update -> We have identified
that two disks have failed on KVMhost 69, we are currently look at
restoring the data however due to the size of the data we have a
rough estimate of 24 hours for this to be completed. Update 10:07 ->
We are currently still restoring the data, we will provide you
further updates shortly, we apologise for any inconvenience caused
regarding this. Recovery is ongoing but the success rate is currently around 20% and some VPSs are being restored from backups.
1pm 17/18th Jan 2017 - Connectivity Issues
- affecting Premier/small business/starter accounts, rebuilt being
Some NAS Drive synchronisation is still taking place, this will cause high load on some servers which may cause intermittent problems accessing some sites. Any access issues should only be momentary
Update to client area and renewals
7pm 6th Jan 2017
Update to our client area:
https://seiretto.co.uk/clients/login/ and renewals:
It is expected to take 1 hour.
We apologise for any inconvenience caused during this
9.38am 12th Dec 2016 - Domain Renewals, Registrations and Updates
1:00 GMT, Thursday, 8th December, 2016 - Migration.
We will be migrating all Designer accounts to new
faster servers. As the migration will start at 1am we expect the whole
process to complete by normal business hours (8-9am).
You should ensure you backup now, or the day before the migration, so you have
a recent copy of your data, please see:
No other action is required by you. However, during the migration there will be a period where the DNS is switching across to the new servers the requests can go from visitors to either server, so updates to sites, etc. should not be made during this time and if you have an ecommerce store orders may come through to either one (if this could be an issue for your website then it may be best to treat it as a maintenance window and not take orders during this time).
7am 8th Dec - all accounts now copied to new
servers, other than minor issues all systems are working as expected.
Any domains not using our nameservers
(ns1.swebhosting.co.uk - ns2.swebhosting.co.uk) must update the DNS A
records to point to 220.127.116.11 (replacing 18.104.22.168 or 22.214.171.124).
8pm Wedneday 7th December to 8am Thursday 8th December 2016
We will be updating our members area and renewals backend systems.
During this period you will be unable to login or complete renewals,
please return when updates are complete. Apologies for any
inconvenience this causes.
22nd Aug 2016 - scheduled upgrades
starting at 8pm we will be performing
scheduled upgrades to our shared Linux hosting environment, server
hardware will be upgraded so websites may experience slowness/brief
periods of downtime. We apologies for any inconvenience caused.
3pm, 10th Feb 2016 - Power outage
11th Jan 2016 - Traffic from AWS Network