(Faq page was last updated 30th November 2016)

FAQ DNS

 

Hosting FAQ for web hosting with Seiretto (also see our Domain FAQ)

DNS FAQs:

We appear to have been black listed by a single spam filter and we are unable to remove the listing until we meet the following criteria: Error: The domain of IP does not match the domain of email ( DOMAIN...)  How can we correct this?
Please add an SPF to your DNS:
http://en.wikipedia.org/wiki/Sender_Policy_Framework#
(there is an example on that page)
there is also some useful information here:
http://stackoverflow.com/questions/10228814/spf-record-for-an-mail-server?rq=1


Managing DNS - can I manage my own domains DNS?
Yes, using your control panel, you can add with ease new MX, A and CNAMEs records, a simple example is shown below:

Mail (MX) Records

Prefix TTL Distance Value
  default 0 mail.the--domain.com.

Web Site (A & CNAME) Records

Prefix TTL Type Value
mail default A 1.1.1.1

Replace the following with your own details::

mail.the--domain.com. is the hostname to point to (note the period [dot] at the end, this is a requirement).
1.1.1.1 is the ip address of the server to send the mail to.

TIP for testing your DNS prior to changing the nameservers:

Open a command prompt and type:

nslookup
server _IP_
set domain=_YOUR_DOMAIN_

(where _YOUR_DOMAIN_ the domain name being tested, and _IP_ is the ip address of the server where the DNS records are stored)

then to test a new sub-domain type in its name, ie. mail (in this case), and it will reply with the new record.

For more details see the videos on seiretto.com/domains/dns/testing/

We provide free DNS hosting for .gov.uk and .ac.uk domains - see the .gov.uk domain FAQ, and .ac.uk domain FAQ

FAQ Dedicated servers

 

Hosting FAQ for web hosting with Seiretto (also see our Domain FAQ)

DEDICATED SERVERS FAQs:

Where are your servers hosted?
All our servers are hosted in the UK, see: network

What is the port speed?
Our port speed is 100Mbit.

How many websites can I host on a dedicated server?
You can host an unlimited number of sites on your own dedicated server and each server has unlimited bandwidth (you are only limited by the power and memory of the server).

What maintenance do I need to carry out on your dedicated server to keep it secure?
Our servers are managed servers so there is no updating/patching of software required by you to maintain its security.

How do I add websites?
Each server uses a cpanel control panel to allow you as admin to add domains/websites yourself.

Can I provide a control panel for my own clients use?
Yes.  Cpanel allows you to offer logins for the control panel to your end-users.

Can we resell?
Yes, you can specify resource useage for each new account added using your cpanel control panel.

Managing DNS - can I manage my own domains DNS?
Yes, using your control panel, you can add with ease new MX, A and CNAMEs records, a simple example is shown below:

Mail (MX) Records

Prefix TTL Distance Value
  default 0 mail.the--domain.com.

Web Site (A & CNAME) Records

Prefix TTL Type Value
mail default A 1.1.1.1

Replace the following with your own details::

mail.the--domain.com. is the hostname to point to (note the period [dot] at the end, this is a requirement).
1.1.1.1 is the ip address of the server to send the mail to.

TIP for testing your DNS prior to changing the nameservers:

Open a command prompt and type:

nslookup
server _IP_
set domain=_YOUR_DOMAIN_

(where _YOUR_DOMAIN_ the domain name being tested, and _IP_ is the ip address of the server where the DNS records are stored)

then to test a new sub-domain type in its name, ie. mail (in this case), and it will reply with the new record.

We provide free DNS hosting for .gov.uk and .ac.uk domains - see the .gov.uk domain FAQ, and .ac.uk domain FAQ

How do we reboot our server?
If you have SSH access (this can be provided on request) then via SSH type in the command: "reboot"
If you do not have SSH access then please send a request to support - login to your account:
https://www.seiretto.co.uk/clientarea/
When logged in:
  i. select the domain from Your web hosting accounts list
  ii. then click on link Helpdesk for [domain name]...

FAQ VPS servers

 

VPS FAQs:

How much data can I transfer using my VPS?
There is no limit - but you should check our terms and conditions for correct usage.

I can login to the web control panel but can not login to the VPS as an Administrator as the password seems to be incorrect?
You should use the "initial password" - once in your web control panel please see the first page - connectivity section: (initial password).

What are the usernames to login to Putty or VNC?
The usernames and passwords are different dependent upon how you are trying to access your VPS;  from within the web control panel please see the "Consoles" tab for details.

Can I upgrade my VPS?
Yes, upgrade anytime without loss of service - excluding addition or change of a control panel (cpanel/plesk), or change of os.

Are your VPS servers setup with email?
No you would need to install and setup a mailserver on your VPS yourself.

I currently use cpanel on my VPS, can I change this for Plesk?
Yes, but it would mean a COMPLETE rebuild of your VPS, all current data would be lost.

Can I upgrade my Small Business account to a VPS?
Yes, just submit a support request to your helpdesk.

FAQ Reseller hosting

 

Reseller hosting account FAQs:

Should I choose UK reseller hosting account?
It is dependant upon your own, and your clients, requirements. If you will be hosting a TLD (.com, .net, .org, etc.) and those sites must show in the UK search results them you must host those sites on a UK server. For further comparisons and reasons why you might choose one location over another please read choosing a hosting location.

Are your reseller servers hosted in the UK?
YES, the UK reseller accounts are hosted on servers within the UK on our Linux servers:  Linux network

My webspace usage appears to be increasing - how do I clear out old files/folders?
Your stats/email/and backups can take up space very quickly. To clear out old files take a look at cpanel clearing out old files.

Regarding your RESELLER accounts - should I register a new domain name separately before signing up for an account?
You can sign-up for an account and specify that you wish to purchase a NEW domain name from us in the additional comments section and we will invoice you separately for this (our domain prices are shown here:
www.seiretto.com/web_hosting/domains.php   - if you become one of our resellers you receive 26% discount on the regular prices shown).  Or you can purchase a new domain from any other domain name registration website, eg. 123-reg, etc...

Website stats: How do I give access to my clients? (without giving them cpanel access)
There are various methods you can use. Here is a simple perl script:
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/AllFAQ/UserSubmitted
Or us a simple PHP script like shown here:
http://www.josheli.com/vox/index.html

I'd like to know if, with a reseller web hosting account, the individual domains would have web mail?
YES, each domain has access to webmail, and you can provide your own domain as access to the webmail for your own clients.

When I want to add other domains, for new websites, which option should I use in the control panel?
To add new domains/websites you would use the Addon Domains page on the control panel:
http://cpanel.demo.cpanel.net
There is also some additional information on purchasing domains here:
http://www.seiretto.com/Support/buying_domains/

I have several other domains already registered with another provider, I would like to host these in my Designer account. I understand I need to change the nameservers on each domain, but what do I have to do in my Seiretto account to accommodate the two new domains?
Once the nameservers are changed on the domains, this takes around 2 to 24 hours for Nominet domains (.co.uk, .org.uk and .me.uk) or 24 to 48 hours for most other domains, you should add them as a new Addon domain using your control panel. Further details are provided in the video tutorials on the addon domain page.

Essentially I am unable to change the nameservers so need to point "WWW" of a new domain to a new addon account. So can I use an "A record" to point to the reseller servers' IP address?
No, but you can create a CNAME within the DNS of the domain (contact your registrar for details on how to create the CNAME).

For this to work it must be the MAIN domain on the Designer account
(the domain name you used when completing the order).

Get your domain registrar to create a new CNAME within the DNS of the domain like this:

www IN CNAME swebhosting.co.uk.

(don't forget the dot at the end of the domain!)

Then any traffic to the new domain will appear correctly as expected in the browser address bar (it will not display swebhosting.co.uk).

How do I unlock FTP?
Login cpanel (you can retrieve the details by logging in here: https://www.seiretto.co.uk/clientarea/ When logged in: select the domain from Your web hosting accounts list and the required details will be displayed)
When logged in to cpanel select "FTP Enforcer" within the Security section, and follow the on screen prompts.  Whitelisting in FTP Enforcer - this requires your ip address [whatismyip] it is often best to just open FTP Enforcer for a period of time rather than whitelisting your ip as your ip is likely to change.  For more details on FTP also see: FTP FAQ.

How do I transfer files securely via FTP to my websites?
Using FileZilla (our supported ftp client) via the Site Manager select "FTPES" (Require Explicitly FTP over SSL) see: filezilla-secure-ftp-connection. When you connect you will need to confirm you trust the Unknown certificate which is a wildcard SSL certificate.

How do I change the mail filter/spam prevention on Designer/reseller account?
You can change the setting for span detection in cpanel (search for spam), once on the spam prevention page check the "Customised Settings" box and reduce the:
 "Consider mail 'Spam' when Score is >="
value by 1 to start with, that should have a noticeable effect.

 

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FAQ general web hosting

 

 

GENERAL FAQs:

Do you provide webmail?
Yes, all accounts have access to webmail

How can I pay?
We accept payment via any method, please see: https://www.seiretto.co.uk/bespokepayment/ 
Most of our goverment and university clients pay via bank transfer and order using PO, on the checkout you just enter your PO number and that will be added to the invoice automatically. This ties up each order/renewal, we also provide 30 days to pay from the renewal date as per details:
https://www.seiretto.co.uk/payment_terms/ 
The payment due dates are always clearly shown on each invoice.

When I purchase a domain name from Seiretto is the domain name mine?
Yes,
and we can assist at anytime to transfer to another host if you wish.

If I buy a small business account will this be on a server in the UK?
YES, all small business accounts are hosted within the UK on our shared servers:  shared servers network

Is it possible to start with a Small Business hosting pack and upgrade later?
Yes
. Upgrade at any time.

Which accounts provide PHP and MySQL?
There are two options open to you:

    Small Business or Premier hosting account, details here:
    PHP hosting
         (transfer in of your existing domain is free on this type of account), OR
    Designer account, details here:
    Reseller hosting
    These require a little more knowledge to run as you manage the domains/accounts (adding and deleting).

How do I transfer my existing domain name to you?
You would need to change the nameservers on your existing domain, you can find details on how to complete this here:
http://www.seiretto.com/Support/Domain_Transfer/

If I need to have an MX record added to a domain is this possible?
Yes, add the record yourself, see DNS management which is included on all dedicated servers, Small Business and Premier accounts.

How do I administer my MySQL databases?
We provide you with a control panel where you are able to easily create tables, insert data, execute SQL queries, etc. 

How many MySQL databases can I have on my web site?
Upto ten databases per domain name.

How do I backup my online database?
Online using your control panel where you then have access to phpMyAdmin.

Secure Server Access - what type do you provide?
Personal (https://[your-domain]) or shared SSL (Secure Socket Layer) which allows the collection of sensitive data such as credit card information from browsers via a strongly encrypted connection.

What happens after the first year of hosting?
Before the renewal is due you will receive an email notifying you that renewals are due on your account. We automatically send out renewal notices 90, 26, and 7 days prior to any renewal due (domain name and/or web hosting account). The notification is sent to the email address recorded within the members area as the contact for the site. To cancel a renewal we must receive notification from you 30 days before the due date.

What happens if I exceed my bandwidth allocation?
If you do go over the limit we contact you, but it is very unlikely you will exceed your limit, web pages are very small and because web browsers store local copies of graphics and other page elements you can have tens of thousands of page views per GB per month.

How do I login to my control panel?
Go here and login: https://seiretto.co.uk/clients/
(if you have lost/forgotten your login details use this send a new password page)
When logged in:
1. select the relevant domain and click the button "Get Details" (top right)
2. then click the control panel link shown on the right
(also the original control panel username and password will be shown on the right).

 

 

 

 

FAQ PHP hosting

 
PHP FAQs:

How do I keep WordPress from getting hacked or malware infected?
Keep it uptodate - it is very important to keep any PHP script uptodate, especially WordPress and other popular scripts, as these are often targetted, for more details please see: http://www.seiretto.co.uk/wordpress/

How do we connect to our MySQL database using ASP on our Windows shared hosting account?
There is a simple example shown here: asp.thedemosite.co.uk

How do we connect to our MySQL database using PHP on our Linux shared hosting account?
There is a simple example shown here: php.thedemosite.co.uk

Can we change the PHP settings?
Yes on dedicated servers, but not on shared servers.

Do you provide simple PHP tutorials?
Yes, please see: thedemosite.co.uk

How do we make our PHP contact form secure?
We provide a free secure PHP script: phpformmailer

We are using PHP "move_uploaded_file" but are getting a permission error, it allows the upload but the permissions are set to 000?
This is most likely caused by the folder owner not being PHP.  Try creating the target folder using PHP and then move the uploaded files to it. There is more on this here: php.net/move_uploaded_file.

I can not remove folders created by PHP, how do I delete them?
Make a new PHP file called "delete-this-folder.php" with the following PHP code:.

<?php
$public_directory = dirname($_SERVER['PHP_SELF']);
$directory_array = explode('/', $public_directory);
$direct_parent = max($directory_array);
unlink("delete-this-folder.php");
if (rmdir("../$direct_parent")) echo "Removed folder: $direct_parent";
else echo "FAILED to remove folder: $direct_parent";
?>

Save or copy the file to the folder you are unable to delete then run it and it will remove just the folder it is within (so long as the folder contains no other folders or files other than the "delete-this-folder.php" file).

What versions of PHP are available on your hosting accounts?
It depends on the account type.
Currently on our Small Business and Premier accounts it is:

PHP version 5.5.38

Currently on our Reseller accounts it is:

PHP version

FAQ FTP

 

 

File Transfer Protocol FAQs

I have a reseller/Designer account - how do unlock FTP?
FTP is locked by default, you need to unlock it, see unlocking FTP

When I try to use FTP I get a error message: "maximum number of connections has been exceeded"!  Why is this?
This is usually caused by a poor connection from your computer to the server (open connections are left hanging waiting to complete a failed transfer... until they timeout). To help reduce this issue ensure you have the "Maximum simultaneous transfers" set low within your ftp client; try reducing it to just 2. Then each transfer will complete quicker and overall FTP will run faster.

How do I transfer files to my web site?
Files are usually transferred to your new web site using FTP (File Transfer Protocol).  If you need an FTP program, then we recommend the Open Source FTP client: FileZilla
(this program can be used for both dedicated servers and shared accounts).

To install and use FileZilla:

  1. Download: http://filezilla.sourceforge.net/Install - accept all defaults (no special selections required)For the following you will require: 
    a. FTP Host Name
    b. FTP Username
    c. FTP Password
    You can retrieve these details by logging in here:
    https://www.seiretto.co.uk/clientarea/
    When logged in:
    select the domain from Your web hosting accounts list
    and the required details will be displayed.
  2. Connecting your remote website: start FileZilla and you will see along the top, just beneath the main menu, the following input boxes:
    1. AddressUser
    2. Password

    For the Address:  enter your FTP Host Name
    For the User:  enter your FTP Username
    For the Password:  enter your FTP Password

    Then click the "Quickconnect" button.If you have followed the above details correctly you should be presented with your website folders and files within the right central window.

    To upload files from your computer to your website, all you need to do is drag-n-drop the required folders/files from the left central window the right central window.

    Note:

    1. Remember: when using FileZilla highlight a file and right click your mouse to find out what you can do with it.If you host on Linux (Linux accounts use this control panel) or Windows then do not forget to upload files to the "www" folder.
    2. If you have several websites to manage then you can setup each website within FileZilla by selecting from the main menu: File|Site Manager... (when adding a new site for Logontype ensure you select Normal)
      Select "Don't save password" - enter the password each time you use FTP, this way the password will not be stored on your computer and is not a potential security issue.

FAQ email

 
Email FAQs:

How do I reduce the spam we receive in some of our mailboxes?
Unfortunately spam with malware attached is increasing (see spam with attachments).  This malware is big business and is worth the senders spending a great deal of resources/money in attempts to get it through (once malware is executed on a computer that machine is likely to become part of an illegal multi-million pound industry).
Spam-detectors are continually playing catch-up with the new methods these malware distributors use, and at times are unfortunately one step behind.
There are some things you can do:
1. Do not use generic mail alias, such as "info@", "sales@", etc. - these are used as the defaults by the spammers.
2. Save your data while using a mobile-connection, set your email to download headers only, this means you can delete them from the server  if they are spam.
3. Change your mail filters (see Starter/Small Business/Premier accounts [login required], or see Designer/reseller accounts)
Finally, if you have an email address which is continually being spammed (ie. it is known to be in many spam databases), you might consider removing it, and redirecting to a new box for a while then removing the redirect once all your contacts know your new email.

How do I setup my email?
When you have your account setup with us you can setup your own email account with us and use our webmail; full details on how to setup your mail client are provided below:

View a tutorial here: tutorials/linux/outlookexpress.htm

Starter, Small Business and Premier account holders can also login and view:
http://cp.seirettonameservers.co.uk/support.cgi?question=868 (how to setup Thunderbird)

and
http://cp.seirettonameservers.co.uk/support.cgi?question=998 (how to setup Outlook)


What are the security settings for email?
For Designer/reseller accounts:  login to cpanel and follow the details in the mail section "Configure Email Client".

For Starter, Small Business and Premier accounts:
INCOMING mail setup
Server Name: [mail.YOUR-DOMAIN-NAME]
Port: 995
User Name: [your full email address]
Authentication method: Encrypted password
Connection Security: SSL/TLS


OUTGOING mail setup
Server Name: [mail.YOUR-DOMAIN-NAME]
Port: 587
User Name: [your full email address]
Authentication method: Encrypted password
Connection Security: STARTTLS

Then when prompted to "Add Security Exception" select "Confirm Security Exception"

My emails sent to Hotmail, and some other "free" email address, are not reaching the recipient. What can I do?
This is an increasingly common problem. These providers are constantly bombarded by spam, and often used by spammers to send emails. The efforts used by the email providers to reduce such abuse is causing increasing problems for many hosts and their clients. The best form of action you can do is to inform the user of the email to add your email address to their "safe lists".

Below are the methods which the recipient should use to add an email address to a safe list for:
  • Hotmail - add to "Safe list"

    Others
    • AOL - add to "People I know"Google mail - add to "Contacts" MSN - add to "Safe list"
    • Yahoo - add to "Filter"

      For other providers not listed please contact the recipient to ask them to contact their provider for details.

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If you have a question that is not answered here please contact us and we will endeavour to answer it as soon as possible.

FAQ email passwords

 
Email FAQs:

How do I change my email password?

Starter, Small Business and Premier account holders:

To set or retrieve your email password all you need to do is login: https://seiretto.co.uk/clients/login/
then select the relevant domain and click the button "Get Details" top right.

On that page on the right: note down the username and password (move your cursor into the password box to reveal it).  Then click "Control panel" link on the right, and login.

Once logged into the control panel click the "Mail Boxes" icon, and cursor down the page to view the password you previously set, or change the mail password to a new one and click "Modify".

Designer account holders:

To set or retrieve your email password all you need to do is login: https://seiretto.co.uk/clients/login/
then select the relevant domain and click the button "Get Details" top right.

On that page on the right: note down the username and password (move your cursor into the password box to reveal it).  Then click CPANEL link on the right, and login.

Once logged into cpanel click the "Email Accounts" icon, and then the "Change Password" link. 

FAQ mobiles

 

Mobile computing FAQs:

How do I setup my mobile device to use your email to send and receive?

This is relatively simple, especially if you have already setup your email on your main computer (see email config). Configuration details are as follows:

Username: [full email address]
Password: [same as webmail]

Incoming Mail Server: mail.YOUR--DOMAIN.com
Outgoing Mail Server: smtp.YOUR--DOMAIN.com (or mail.YOUR--DOMAIN.com)
              (server requires authentication) port 26

Supported Incoming Mail Protocols: POP3
Supported Outgoing Mail Protocols: SMTP
(IMAP is also supported on our Designer accounts)

A few things to note for most mobile email client setups:

1. Do NOT enter a domain name in the "domain" entry box (if this exists)
2. In the "options" section, set the outgoing mail requires authentication.
3. Finally to save on mobile connection costs, in the "options" section select to"Get message headers only" and set it to include upto 20KB (this prevents wasted connection time downloading large attachments which for the most part can not be properly viewed on a mobile anyhow).

There is also specific access on some of our accounts for mobile phones please see webmail.

 

 

If you have a question that is not answered here please contact us and we will endeavour to answer it as soon as possible.


This page is our hosting FAQ, you might also like to see our Domain FAQ





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