Hosting FAQ for web hosting with Seiretto
DEDICATED SERVERS FAQs:
Where
are your servers hosted?
Our
dedicated servers are hosted on the Pipex network in the UK: dedicated server network
What
is the port speed?
Our
port speed is 10mbit, and the smallest connection we have is in the gigabit range.
How
many websites can I host on a dedicated server?
You
can host an unlimited number of sites on your own dedicated server and each server has
unlimited bandwidth (you are only limited by the power and memory of the server).
What
maintenance do I need to carry out on your dedicated server to keep it secure?
Our
servers are managed servers so there is no updating/patching of software required by you
to maintain its security.
How
do I add websites?
Each
server uses a control panel to allow you as admin to add domains/websites yourself:
http://www.s4servers.com/reseller_dedicated_server_demo/addaccount.htm.
Can I provide a control panel for my own clients
use?
Yes.
Your clients can manage their own website, email, etc. on any domain using the end
user control panel (white-label, not branded, no logo, or add your own logo):
http://www.seiretto.com/svcp-demo/UNIX_control_panel_demo/pagecp2.htm
Can we resell?
Yes,
you can specify resource useage for each new account added using your admin control panel:
http://www.s4servers.com/reseller_dedicated_server_demo/create.htm
Managing DNS - can I manage my own domains DNS?
Yes, using your control panel
you can add with ease new MX, A and CNAMEs records, a simple example is shown below:
Mail (MX) Records
| Prefix |
TTL |
Distance |
Value |
| |
default |
0 |
mail.the--domain.com. |
Web Site (A & CNAME) Records
| Prefix |
TTL |
Type |
Value |
| mail |
default |
A |
1.1.1.1 |
Replace the following with your own details::
mail.the--domain.com. is the hostname to point to (note the period [dot] at the end, this is a requirement).
1.1.1.1 is the ip address of the server to send the mail to.
How do we reboot our server?
If you have SSH access (this can be provided on request) then via SSH type in the command: "reboot"
If you do not have SSH access then please send a request to support - login to your account:
https://www.seiretto.co.uk/clientarea/
When logged in:
i. select the domain from Your web hosting accounts list
ii. then click on link Helpdesk for [domain name]...
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Reseller hosting
account FAQs:
Are
your reseller servers hosted in the UK?
YES,
all reseller accounts are hosted on servers within the UK on our Linux servers: Linux network
Regarding
your RESELLER accounts - should I register a new domain name separately before signing up
for an account?
You
can sign-up for an account and specify that you wish to purchase a NEW domain name from
us in the additional comments section and we will invoice you separately for this (our
domain prices are shown here:
www.seiretto.com/web_hosting/domains.php
- if you become one of our resellers you receive 26% discount on the regular prices
shown). Or you can purchase a new domain from any other domain name registration website, eg. 123-reg, etc...
Website stats: How do I give access to my clients? (without giving them cpanel access)
There are various methods you can use. Here is a simple perl script:
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/AllFAQ/UserSubmitted
Or us a simple PHP script like shown here:
http://www.josheli.com/vox/index.html
I'd
like to know if, with a reseller web hosting account, the individual domains would have
web mail?
YES,
each domain has access to webmail, and you can provide your own domain as access to the webmail for your own clients.
When
I want to add other domains, for new websites, which option should I use in the control
panel?
To add
new domains/websites you would use the Addon Domains page on the control panel:
http://www.seiretto.com/svcp-demo/reseller_demo/
There is also some additional information on purchasing domains here:
http://www.seiretto.com/Support/buying_domains/
I have several other domains already registered with another provider, I would like to host these in my Designer account. I understand
I need to change the nameservers on each domain, but what do I have
to do in my Seiretto account to accommodate the two new domains?
Once the nameservers are changed on the domains, this takes around 2 to 24
hours for Nominet domains (.co.uk, .org.uk and .me.uk) or 24 to 48 hours for
most other domains, you should add them as a new Addon domain using your control panel.
Further details are provided in the video tutorials on the addon domain page.
Essentially I am unable to change the nameservers so need to point "WWW" of a new domain to a new addon account.
So can I use an "A record" to point to the reseller servers' IP address?
No, but you can create a CNAME within the DNS of the domain (contact your registrar for details on how to create the CNAME).
For this to work it must be the MAIN domain on the Designer account
(the domain name you used when completing the order).
Get your domain registrar to create a new CNAME within the DNS of the domain like this:
| www |
IN |
CNAME |
swebhosting.co.uk. |
(don't forget the dot at the end of the domain!)
Then any traffic to the new domain will appear correctly as expected in the browser address bar (it will not display swebhosting.co.uk).
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Ecommerce hosting FAQs:
Do you provide tutorials for osCommerce?
YES. We provide osCommerce admin tutorials to help you get started with your new ecommerce account.
I
want an ecommerce site. I have seen osCommerce - can I use this?
YES. Our ecommerce
hosting includes osCommerce (osC), these are ready to use with WorldPay, and you can choose from 3 different Seiretto templates: http://oscommerce.seiretto.com/
Simply choose a template, make your order and then you just change the logo and splash as shown below.
Will
my site be hosted in the UK?
YES,
ecommerce accounts are hosted on servers within the UK on our shared servers: shared server network
Am I able to add MX and CNAME records to the domain?
Yes, see DNS management which is included on all dedicated servers, all Small Business and Premier accounts.
Why
do you use osCommerce?
osCommerce
is a long standing open source shopping cart that you can rely on and we have several
clients that have used it for many years, you can read testimonials from some of our clients.
Can
we install osCommerce on your hosting accounts?
Yes,
many of the osC templates include the osCommerce software. Once you have the osC
software you need to install it on to a host that provides PHP and MySQL such as Seiretto.
We install it for you on our ecommerce hosting.
What
is the cost of osCommerce hosting?
The
price per year is £149+vat this includes ecommerce/osCommerce hosting and a new domain
name. In addition to this there is an optional osC support contract which you will
find details of here:
http://oscart.seiretto.com/oscommerce_specific_support_contact.html
You may not need this, but if you do then you can add it at any stage.
How do I change the logo and splash at the top of Seiretto's osCommerce ecommerce website?
This is very easy to do as the system will automatically handle .jpg and .swf files. No editing of the PHP files is required.
LOGO
To change the flash .swf LOGO (size: 204 x 50 pixels):
replace the file:
\catalog\images\logo.swf
To add a .jpg LOGO:
upload a new file:
\catalog\images\logo.jpg
NOTE: if you wish to use the flash logo.swf again simply delete logo.jpg
SPLASH
To change the flash .swf SPLASH (size: 450 x 50 pixels):
replace the file:
\catalog\images\splash.swf
To add a .jpg SPLASH:
upload a new file:
\catalog\images\splash.jpg
NOTE: if you wish to use the flash splash.swf again simply delete splash.jpg
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GENERAL FAQs:
Do you provide webmail?
Yes,
all accounts have access to webmail
How can I pay?
The
payment options we offer are: Debit card, Credit card, or Bank transfer.
When I purchase a domain name from Seiretto is
the domain name mine?
Yes, and
we can assist at anytime to transfer to another host if you wish.
If
I buy a small business account will this be on a server in the UK?
YES,
all small business accounts are hosted within the UK on our shared servers: shared servers network
Is it possible to start with a Small Business
hosting pack and upgrade later?
Yes.
Upgrade at any time.
Which accounts provide PHP and MySQL?
There are
two options open to you:
Small Business or Premier hosting account, details
here:
PHP hosting
(transfer in of your existing domain is free on this type of account), OR
Designer account, details here: Reseller hosting
These
require a little more knowledge to run as you manage the domains/accounts (adding and
deleting).
How do I transfer my existing domain name to you?
You
would need to change the nameservers on your existing domain, you can find details on how
to complete this here:
http://www.seiretto.com/Support/Domain_Transfer/
If I need to have an MX record added to a domain is this possible?
Yes, add the record yourself, see DNS management which is included on all dedicated servers, Small Business and Premier accounts.
How
do I administer my MySQL databases?
We provide
you with a control panel where you are able to easily create tables, insert data, execute
SQL queries, etc. See the demos here:
www.seiretto.com/svcp-demo/UNIX_control_panel_demo/mysqladm.htm
(Small
Business/Premier accounts)
www.seiretto.com/svcp-demo/reseller_demo/
(other account types)
Can I
use my Microsoft Access database?
Yes, on
our Windows hosting. But not on
Unix.
How many
MySQL databases can I have on my web site?
One
database per domain name, but you can have as many tables as you like.
How do
I backup my online database?
Online
using your server virtual control panel
Secure Server
Access - what type do you provide?
Personal
(https://[your-domain]) or shared 128 Bit SSL (Secure Socket Layer) which allows the
collection of sensitive data such as credit card information from browsers via a strongly
encrypted connection.
Do I
need to use a special dialup provider to create my new site?
No. You can use any ISP to update/maintain your site! You can use AOL, Freeserve,
LineOne, etc... And now all our accounts are provided with free 0845 dialup
accounts, and the option to add our broadband.
What happens after the first year of hosting?
Before
the renewal is due you will receive an email notifying you that renewals are due on your account. We automatically send out renewal notices 45, 34, 26, and 7 days prior to
any renewal due (domain name and/or web hosting account). The notification is sent to the webmaster@YourDomainName and to the email address
recorded within the members area as the contact for the site. To cancel a renewal we must receive notification
from you 30 days before due.
Why is
your bandwidth "limited"?
We try
to be a reliable and honest web hosting company, many companies quote
"unlimited" bandwidth allocations, but in the small print you will find that
they have the right to remove your site without warning if you are using too much
bandwidth. This means they have a limit but they are not prepared to tell you.
This clause exists as bandwidth (or data transfer) costs money. Telecom companies
that provide Internet connectivity charge for every GB of transfer on their networks and
many "unlimited companies" have found that they cannot sustain their service
without regularly removing accounts. Our business model is both reliable and
sustainable, offering high bandwidth allocations to all our customers.
What
happens if I exceed my bandwidth allocation?
If you
do go over the limit we contact you, but it is very unlikely you will exceed your limit,
web pages are very small and because web browsers store local copies of graphics and other
page elements you can have tens of thousands of page views per GB per month.
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PHP FAQs:
Can we change the PHP settings?
Yes on dedicated servers, but not on shared servers.
Do you provide simple PHP tutorials?
Yes, please see: thedemosite.co.uk
How do we make our PHP contact form secure?
We provide a free secure PHP script: phpformmailer
We are using PHP "move_uploaded_file" but are getting a permission error, it allows the upload but the permissions are set to 000?
This is most likely caused by the folder owner not being PHP. Try creating
the target folder using PHP and then move the uploaded files to it.
There is more on this here: php.net/move_uploaded_file.
I can not remove folders created by PHP, how do I delete them?
Make a new PHP file called "delete-this-folder.php" with the following PHP code:.
<?php
$public_directory = dirname($_SERVER['PHP_SELF']);
$directory_array = explode('/', $public_directory);
$direct_parent = max($directory_array);
unlink("delete-this-folder.php");
if (rmdir("../$direct_parent")) echo "Removed folder: $direct_parent";
else echo "FAILED to remove folder: $direct_parent";
?>
Save or copy the file to the folder you are unable to deletethen run it and it will remove just the folder it is within (so long as the folder contains no other folders or files other than the "delete-this-folder.php" file).
What versions of PHP are available on your hosting accounts?
It depends on the account type.
Currently on our Small Business and Premier accounts it is:
PHP version 4.4.1
PHP Extensions available (total 23):
xslt, xml, tokenizer, sysvsem, standard, session, posix, pcre, overload, mysql, mhash, mcrypt, mbstring, iconv, gettext, gd, ftp, exif, domxml, curl, ctype, zlib, ionCube Loader, Zend Optimizer
Currently on our Reseller accounts it is:
PHP version
PHP Extensions available (total 23):
xslt, xml, tokenizer, sysvsem, standard, session, posix, pcre, overload, mysql, mhash, mcrypt, mbstring, iconv, gettext, gd, ftp, exif, domxml, curl, ctype, zlib, ionCube Loader, Zend Optimizer
For our Dedicated servers please see: s4servers.com/php_mysql_linux_dedicated_servers.php
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FTP FAQs
How
do I transfer files to my web site?
Files are
usually transferred to your new web site using FTP (File_Transfer_Protocol).
If you need an FTP program, then we recommend the Open Source FTP client: FileZilla
(this program can be used for both dedicated servers and shared accounts).
To install and use FileZilla:
- Download: http://filezilla.sourceforge.net/
- Install - accept all defaults (no special selections required)
- For the following you will require:
a. FTP Host Name
b. FTP Username
c. FTP Password
You can retrieve these details by logging in here:
https://www.seiretto.co.uk/clientarea/
When logged in:
select the domain from Your web hosting accounts list
and the required details will be displayed.
- Connecting your remote website (also see the FTP video tutorials below): start FileZilla and you will see along the top, just beneath the main menu, the following input boxes:
- Address
- User
- Password
For the Address: enter your FTP Host Name
For the User: enter your FTP Username
For the Password: enter your FTP Password
Then click the "Quickconnect" button.
If you have followed the above details correctly you should be presented with your website folders and files within the right central window.
To upload files from your computer to your website, all you need to do is drag-n-drop the required folders/files from the left central window the right central window.
Note:
- Remember: when using FileZilla highlight a file and right click your mouse to find out what you can do with it.
- If you host on Linux (Linux accounts use this control panel) or Windows then do not forget to upload files to the "www" folder.
- If you have several websites to manage then you can setup each website within FileZilla by selecting from the main menu: File|Site Manager... (when adding a new site for Logontype ensure you select Normal)
Select "Don't save pasword" - enter the password each time you use FTP, this way the password will not be stored on your computer and is not a potential security issue.
(also see the FTP video tutorials below)
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Email FAQs:
Should I use my Hotmail email address as my contact email?
No-cost webmail providers such as Hotmail and Google Mail result in delays to delivery of your mail, if it ever gets delivered, due to their sensitive policies.
We recommend that you do not use such email addresses as the contact email address. Only use an Hotmail email address (or other no-cost email address) as a temporary contact while you transfer in your domain name, or you currently have no other option. Once hosted with us you can setup your own email address, see below.
How do I setup my email?
When you have your account setup with us you can setup your own email account with us; full details are provided below:
You can setup your email within Outlook Express automatically by using a page in your members area
When logged in:
1. select the domain from Your web hosting accounts list
2. then click "Auto config for Outlook Express email client..."
3. and following comprehensive details provided there.
You can also view a tutorial here:
tutorials/linux/outlookexpress.htm
Note the tutorial is specifically for Designer accounts, for all other accounts you must substitute the outgoing mail server prefix with "smtp" (not mail as in the tutorial), ie. smtp.your-domain-name.com
- My emails sent to Hotmail, and some other "free" email address, are not reaching the recipient. What can I do?
This is an increasingly common problem. These providers are constantly bombarded by spam, and often used by spammers to send emails. The efforts used by the email providers to reduce such abuse is causing increasing problems for many hosts and their clients. The best form of action you can do is to inform the user of the email to add your email address to their "safe lists".
Below are the methods which the recipient should use to add an email address to a safe list for:
- Hotmail - add to "Safe list"
Others
- AOL - add to "People I know"
- Gmail - add to "Contacts"
- MSN - add to "Safe list"
- Yahoo - add to "Filter"
For other providers not listed please contact the recipient to ask them to contact their provider for details.
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Mobile computing FAQs:
How do I setup my mobile device to use your email to send and receive?
This is reletively simple, especially if you have already setup your email on your main computer (see email config). Configuration details are as follows:
Username: [full email address]
Password: [same as webmail]
Incoming Mail Server: mail.YOUR--DOMAIN.com
Outgoing Mail Server: smtp.YOUR--DOMAIN.com (or mail.YOUR--DOMAIN.com)
(server requires authentication) port 26
Supported Incoming Mail Protocols: POP3
Supported Outgoing Mail Protocols: SMTP
(IMAP is also supported on our Designer accounts)
A few things to note for most mobile email client setups:
1. Do NOT enter a domain name in the "domain" entry box (if this exists)
2. In the "options" section, set the outgoing mail requires authentication.
3. Finally to save on mobile connection costs, in the "options" section select to"Get message headers only" and set it to include upto 20KB (this prevents wasted connection time downloading large attachments which for the most part can not be properly viewed on a mobile anyhow).
There is also specific access on some of our accounts for mobile phones please see webmail.
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If you have a question that is not answered here please contact us and
we will endeavour to answer it as soon as possible.
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