(Faq page was last updated 8th September 2016)






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AC.UK domain name FAQ

ac.uk
Domains: .AC.UK - FAQs:

What is a .ac.uk domain name?
The .ac.uk domain is a second level domain predominantly used for education websites (full definition of .ac.uk domain name).

How do we transfer our .ac.uk domain to you?
We would submit the transfer request to JISC, then they would require a confirmation sent from you via fax. We send you all the required details to ensure the transfer is completed with ease, and keep you informed at each stage of the transfer. For more details please read: how-to-transfer-.ac.uk-domain-names

We need DNS hosting for a ".ac.uk" domain, do you provide this and at what cost?
DNS management is free for .ac.uk domains when the domain is transferred to us. For more details on this service see: dns-management-no-cost-.ac.uk

How do we order a ".ac.uk" domain name it is not on your order form?
Ac.uk domain names are not included to stop the general public from attempting to order them. Please contact us prior to ordering.

How do we add PTR records for reverse DNS lookup to our ac.uk domain names?
We add the PTR records for you when you have provided us with the ip address you require to resolve to the .ac.uk domain. All other DNS records can be managed yourself using the control panel - more details on this service see: dns-management-no-cost-.ac.uk

Can we add subdomains eg. sub1.ourdept.ac.uk sub2.ourdept.ac.uk to ourdept.ac.uk domain if we host with you?
Yes, you can add an unlimited number of subdomains to your .ac.uk domain using our DNS management control panel (see dns-management-no-cost-.ac.uk). Or if you host on one of our Premier hosting accounts you can add upto 10 subdomains.

Registering a new .AC.UK domain name - what rules apply?
Special eligibility rules apply to the registration of new .ac.uk domains. For full details please read: register-new-.ac.uk

Why should our college or university use a .AC.UK domain name?
For the credibility and trust a .ac.uk domain brings to any academic establishment, read more Why .ac.uk are trusted domain names.

 



ac.uk transfers

ac.uk DNS domain management





GOV.UK domain name FAQ

gov.uk
Domains: .GOV.UK - FAQs:

How do we transfer our ".gov.uk" domain name?
This is can be an easy process, so long as you have access to a working fax machine (JISC requires a confirmation sent via fax). We keep you informed at each stage of the transfer (if you choose us to transfer to). For further details see: how-to-transfer-.gov.uk-domain-names

 

Do you provide DNS hosting for .gov.uk domains? If so how much is this?
We provide full DNS management for .gov.uk domains and there is NO charge for this service. For more details on this service see: dns-management-no-cost-.gov.uk

 

If we have our .gov.uk transferred to you can we add PTR records for reverse DNS lookup?
Yes, but we add that for you (just provide us with the ip address you require to resolve to which domain), all other records can be managed yourself using the control panel - more details on this service see: dns-management-no-cost-.gov.uk

 

How do we order hosting for our ".gov.uk" domain name - your order form does not include this domain name?
Those domain names are not included to stop the general public from attempting to order them. Please contact us prior to ordering.
 

Can we register a new ".gov.uk" domain name?
Special eligibility rules apply to the registration of new .gov.uk domains. For more details please read: register-new-.gov.uk


What name ".gov.uk" domain should we choose?
The selected name must be within the guide lines and eligibility rules.
For more details please read choosing a new gov.uk domain name.

Does the annual fee for .gov.uk addresses include subdomains eg. sub1.ourdept.gov.uk sub2.ourdept.gov.uk?
Yes, you can add an unlimited number of subdomains to your .gov.uk domain using our DNS management control panel (see dns-management-no-cost-.gov.uk). Or if you host on one of our Premier hosting accounts you can add upto 10 subdomains.





gov.uk transfer

gov.uk DNS management

 

CO.UK domain name FAQ

co.uk

Domains: .CO.UK - FAQs:

How do we transfer our .CO.UK domain to you?

You do not need to transfer your domain to us to have your website hosted with us, all you need to do is change the nameservers to ours and the domain with then point to your new hosting account. More details on this can be found here: Domain_Transfer

 

Can anyone register a ".co.uk" domain name?

Yes, any company or individual can register and renew .co.uk domain names (for more details on .co.uk domains see Nominet who manages UK domains). We provide a new .co.uk domain free with Starter, Small Business and Premier hosting accounts.









.co.uk domain transfers

DNS - domain name system FAQ

Domains: DNS - FAQs: Can we test our DNS before transferring to you?
Yes you can test your DNS prior to changing the nameservers.
If you take the example Mail (MX) Records below:

Prefix TTL Distance Value
  default 0 mail.the--domain.gov.uk.

Web Site (A & CNAME) Records

Prefix TTL Type Value
mail default A 1.1.1.1

Replace the following with your own details:

mail.the--domain.gov.uk. is the hostname to point to (note the period [dot] at the end, this is a requirement).
1.1.1.1 is the ip address of the server to send the mail to.

To test the DNS, which is very useful prior to changing the nameservers:

Open a command prompt and type:

nslookup
server _IP_
set domain=_YOUR_DOMAIN_

(where _YOUR_DOMAIN_ the domain name being tested, and _IP_ is the ip address of the server where the DNS records are stored)

then to test a new sub-domain type in its name, ie. mail (in this case), and it will reply with the new record if all is well.

For more details see the videos on seiretto.com/domains/dns/testing/


What should the TTL be set to for testing?

You can set this to 30 minutes (1800) or even lower for testing.  However, this runs the risk of failing if our DNS is down for greater than the period set. This does not happen very often, but it is a potential risk you should be aware of.  Once testing is complete you should set the TTL to a safer lever such as 4 hours (14400) or greater.


How can we lookup our DNS for our .AC.UK domain?

You can lookup the DNS for .ac.uk domains here

How can we lookup our DNS for our .GOV.UK domain?
You can lookup the DNS for .gov.uk domains here









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