For email and FTP setup details please see: FTP config, and Email setup

Prior to contacting support please check the status page.

Support requests should be submitted via your account within your Client Area and from the domain related to the request or query.  This is very important to us as essential details required to help trace any issues will be automatically generated and copied to your support request such as the server type, nameservers, and expiry dates, eg:

Domain expiry date: 10th Aug 2024
Current nameservers set to: ns1.ns--name and ns2.ns--name
Hosting account type: Linux Premier hosting
Hosting renewal date: 2nd Jan 2024

Without such details it will be more difficult for us to assist and it may delay a resolution.  Therefore, PLEASE login to your account to send us a support request:
When logged in:
1. select the relevant domain and click the button "Get Details" (top right)
2. then click the link "Helpdesk for [domain name]..." (bottom left)

If you have a support issue and you are unable to login to our members area you can request a new password here

Domain transfer:
Information on transferring your pre-registered domain name can be found here
Web Mail access:
Seiretto Webmail

Need to know what your current IP ADDRESS is?   Find out here: 


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