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Backup now, you should retain your own independent backup

Maintaining a secure and reliable backup is very important for your business. Below we outline how to backup your website, the procedures are shown for ALL types of hosting accounts from a basic Starter account upto a stand alone dedicated server.

HOW TO BACKUP your web hosting account and custom DNS with Seiretto.

Remember to always ensure you open the backup to check it contains the data expected!

UK DESIGNER and Optimum accounts:

All use Jetbackup for backups, this includes all website-data, mailboxes, databases, etc. (backups are held for 30 days).   To access this:
Login to cpanel and see Jetbackup for details.  You must actually download the backup file to your own computer to make your own independant backup.  Note the download of the backups is via the cPanel > JetBackup Download tab (the zip files are not available directly, neither via FTP nor cpanel filemanager).
Full details on how to use Jetbackup can be found at:

If you do not know what this is then you will not need it.  You can look up your DNS here: http://www.seiretto.com/domains/dns/
You should double check you have the required DNS within your backup - if not then we suggest you use the relevant control panel to backup the DNS records from the actual DNS page (where you originally modified your DNS records).

Login to the control panel (where you originally modified your DNS records), select the domain you need to backup and save that page - finally check the page you have saved has the correct information. Repeat the same for each domain.

Note that when using Jetbackup (see above) you MUST select DNS Zones to backup the actual DNS zone files.   


You can use phpMyAdmin to export your data;  when logged in to phpMyAdmin you will see your databases on the left, expand them.  Then select the required DB and click the button Export (top centre).

Or use Jetbackup, both accessible via cpanel.  Note that when using Jetbackup (see above) you MUST select DATABASES to backup the actual data files.   


Automated backup is included 

LEGACY Premier/Small Business and Starter accounts:
login: https://ssl.extendcp.co.uk/ then visit the backup page and follow the details given. To backup your database visit the databases page and scroll down the page and click the backup buttons next to each database.


Final note on backups: do not leave old out dated backups on your hosting account, eventually you will run out of space.  Need to clear some space?  See: cpanel-clearing-webspace


If you have problems with any backup please let us know by sending us a support request, login:
When logged in:
1. select the relevant domain and click the button "Get Details" (top right)
2. then click the link "Helpdesk for [domain name]..." (bottom left)



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